Q01. I forgot to (was not able to) transfer my account. How should I proceed to be able to continue using the NewTaipei WiFi service?
A Starting from September 1, NewTaipei WiFi will use iTaiwan accounts. Once you have applied for an iTaiwan account, you can continue to use the NewTaipei WiFi service.
Q02. Which Wi-Fi network should I use to access the “New Taipei City Wi-Fi Service”?
A The "New Taipei City Wi-Fi Service" Wi-Fi service network is named (SSID) "NewTaipei." (For more information, please see "Connection Setting User Information").
Q03. Where can I access the "New Taipei City Wi-Fi Service"?
A This service is a public access network that can be used to access public services in New Taipei City Administration Buildings, District Offices, Household Registration Offices, Land Offices, Revenue Service Offices, etc., through "Hotspots" (For more information, please see "Hotspots Search")
Q04. New Taipei City Wi-Fi Roaming Service ?
A Users can use "New Taipei City Wi-Fi Service" account to logon TPE-Free WiFI Service.
Q05. How do I apply to use the "New Taipei City Wi-Fi Service"?
A If this is your first time, please visit the "My e-Government Wi Fi Service" website (http://wifi.ntpc.gov.tw) to apply for an account online. You only need to provide your mobile phone number, and the system will send you a verification code via SMS. Please key in the verification code on the website and set your preferred password and e-mail address; you can then surf the net wirelessly at your "Hotspots". (For more information, please see "Connection Setting User Information".)
Q06. Why should I enter my e-mail address during account registration?
A The reason why you should enter your e-mail address during registration is that your verification code will be sent via SMS or e-mail to you in case you forget your own password. However, an e-mail will not be sent during the account registration process.
Q07. How long will the verification code be valid during account registration?
A At present, a verification code is valid for 10 minutes. If you do not finish your registration process within 10 minutes after receiving your verification code, you have to obtain a new verification code again; or if you do not receive your verification code, you can obtain a new verification code 10 minutes later.
Q08. What should I do if my mobile phone number is changed?
A If the owner of the old mobile phone number remains the same, he/she can login using his/her old account or register a new account using his/her new mobile number. If the old number is now being used by another person, reset your password through the Forgot Password procedure.
Q09. Can prepaid card customers use the "New Taipei City Wi-Fi Service"?
A Yes.
Q10. What is the maximum baud rate that can be used by one single account of the "New Taipei City Wi-Fi Service"?
A The Service provides up to 1Mbps download bandwidth.
Q11. How can I log out of the "New Taipei City Wi-Fi Service"?
A After you have successfully logged into the "New Taipei City Wi-Fi Service", you can click the "Logout" button on the webpage or connect to the address http://88.gov via browser.
Q12. If I have problems using "New Taipei City Wi-Fi Service" what should I do?
A You can call our 24-hour customer service center at 0800-081-051 for assistance.
Q13. Why does the system log-out automatically when I stop using the "New Taipei City Wi-Fi Service" after a while?
A To enable allocation efficiency, the system will automatically log-out if it detects that a user account has been idle for more than 15 minutes. This prevents wastage of bandwidth.
Q14. Does Wi-Fi electromagnetic radiation affect health?
A You need to use Wi-Fi AP to enjoy the convenience of broadband Wi-Fi access. However, health concerns about Wi-Fi electromagnetic radiation have been the topic of heated discussion for some time. The International Commission on Non-Ionizing Radiation Protection (ICNIRP) stated that the official threshold values for limiting the health impact of extremely low frequency electromagnetic fields should remain below 1 mW / sq cm (1,000 microwatts / sq cm or 10.0 micro watts / square meter).The National Communications Commission measured Wi-Fi AP electromagnetic radiation in Taiwan in June 2008 and determined that the value was 0.000000379 microwatts/sq cm, which is far lower than the proposed ICNIRP threshold. The Taipei Environmental Protection Agency also invited several private companies to test AP location electromagnetic radiation values. An agency spokesperson pointed out that, with reference to the standard 1,000 microwatts/sq cm, the spots with the highest values (2.08 microwatts/ sq meter) are those closest to the transmitter and they are still much lower than the reference standard. According to a report released in May 2006 by the World Health Organization (WHO) on "Electromagnetic waves and public health: base stations and wireless network technology", there is still no reliable scientific evidence to prove that weak electromagnetic radiation from Wi Fi networks will cause any health problems.
Q15. Does the New Taipei City WiFi service provide international roaming with Japan?
A Due to the fulfillment of the contract period and the upcoming integration of NewTaipei and iTaiwan services, NewTaipei's international roaming service with cities in Japan has been terminated since June 1st, 2015.